FAQ
What is FOCC?
FOCC is the FOCC Fiber Optic Co.,Limited ,which is a professional manufacturer and supplier of fiber optic products –fiber optic cable, fiber optic patch cord,,fiber optic connectors , fiber optic adapters, fiber optic attenuators and so on .
How can I contact with your company?
FOCC sales team is ready to serve you via Email, Telephone , Fax or MSN and SkypeOur professional sales representative can communicate with you in English, Chinese,
What is your working time?
Monday-Friday : 9.0am-6.0pm (Beijing time, GMT+08.00)Saturday: 9.0am-12.0am (Beijing time, GMT+08.00)We have public holiday during May.1, Oct.1-7 and our Chinese New Year holiday . For detail, please see our update holiday notice.
How can I get the quotation quickly?
The best way for you is to send your inquiry with detailed spec to our sales email box. For example, you can send us your inquiry with our P/N via our online inquiry basket. Please remember to leave your company information, product specification and quantity.Our sales representative will get back to in 24 hours. Should you didnt get the price, please feel free to call us by above telephone number or leave messeage by MSN.
What is your price terms?
The price we quoted is based on USD currency -FOB Shenzhen or other port negotiable
Do you provide free samples?
Yes, we supply some free samples of the value under USD5. The buyer should bear all the shipping costs.
What is your lead time?
we need 7-10 working days to finish production.
What is your payment terms?
We accept 100% TT ( Telegraphic Transfer) in advance for small orders( value under USD10000). For some big orders, we can accept 30% deposit, 70% balance before shipment. But for the old customer , we may discuss about the credit terms like Net 30 days.
What kind of transportation should I select?
For the fiber optic patch cables products ,you can choose air or using your own account of DHL , UPS or Fedex .If you dont have the courrier account, we can arrange from our side and you pay us together with order. For big volumes products, We suggest the customer to arrange shipment by sea or air , it depends on the order volume and gross weight. We can help you to find the good forwarder to send the goods to your place in good price. Please consult details with our sales representative.
How do you keep my contact information security?
We take our customers contact information seriously and keep them confidential. We need share this information with any third party.
What is your warranty policy?
All FOCC products are warranted against defects in materials and workmanship for a period of one year unless otherwise stated from the date of delivery to the initial end user of the product. If FOCC receives notice of such defects during the applicable warranty period, FOCC shall, upon review, replace products that prove to be defective or do not meet specifications, FOCC entire liability and your exclusive remedy shall be, at FOCC option, (a) return of the price paid, or (b) replacement of the product that does not meet FOCC warranty. Any replacement product will be warranted for a period of 90 days from the date of delivery to the initial end-user of the product.
What shall I do if we encounter the problem of your product?
Please contact with our sales representative about the problem without delay. Meanwhile, plese submit the inspection report with picture about the problem description. We will do our best to solve the problem and find the solution or replace the products for you .
Can we become your distributor or agency in our area?
Yes, it is possible if we dont already have an agency or distributor in your area. The best way is to sart the business and approve your good intentions through several regular orders over a period. We will product very good support to our distributor including samples, price and other support. Please contact with our sales representative for more details.
How can we make contracts?
Generally, customers shall purchase products by issuing a written purchase order signed by an authorized representative, indicating product names and descriptions, quantity, price, total purchase price, shipping instruction, requested delivery date, bill-to and ship-to addresses, tax exempt certifications if applicable, and any other special instructions and information.Or customers can just confirm our proforma invoice instead of issuing the purchase order, on our proforma invoice sent to the customers, we will also list product names and descriptions, quantity, price, total purchase price, shipping instruction, requested delivery date, bill-to and ship-to addresses, tax exempt certifications if applicable, and any other special instructions and information.The agreed proforma invoice and/or agreed purchase order will be regarded as the sales contract. The customers can also require other ways of establishing the sales contract in their preferred manner.
